Terms and Conditions
Brand It Graphix Terms & Conditions
Last Updated: 6.22.2026
These Terms & Conditions (“Terms”) govern your access to and use of the Brand It Graphix website, ecommerce store, online ordering platform, products, services, custom printing services, embroidery services, direct-to-print services, laser services, design services, and related offerings.
By accessing this website, creating an account, placing an order, approving artwork, submitting payment, uploading files, providing customer-owned products, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use this website or place an order.
Brand It Graphix reserves the right to update, modify, or replace these Terms at any time. Any changes will be posted on this website with an updated “Last Updated” date. Your continued use of the website or placement of an order after changes are posted constitutes your acceptance of the revised Terms.
1. Electronic Communications and Notices
By using this website, creating an account, placing an order, approving artwork, or communicating with Brand It Graphix electronically, you consent to receive communications from us electronically. These communications may include order confirmations, invoices, payment requests, artwork proofs, production updates, shipping notices, legal notices, policy updates, and other information related to your use of the website or purchase of products and services.
Brand It Graphix may provide legal communications and notices by posting them on our website, sending them to the email address provided by you, or using another electronic method permitted by law.
You may withdraw your consent to receive electronic communications by contacting Brand It Graphix. However, withdrawing consent may limit your ability to use your online account, place orders, approve proofs, or receive services through our e-commerce platform.
2. General Terms
All orders, transactions, and use of this website are subject to these Terms and the laws of the State of Texas, without regard to conflict-of-law principles, and applicable federal law.
Brand It Graphix is not responsible for delays, nonperformance, or damages caused by events outside our reasonable control, including but not limited to machinery breakdown, equipment failure, supplier delays, shipping carrier delays, labor shortages, acts of God, severe weather, natural disasters, fire, flood, pandemic, utility outages, cyberattacks, government action, war, riot, seizure, embargo, or other force majeure events.
The tools, templates, artwork builders, design features, content, graphics, software, and other materials available on this website are the property of Brand It Graphix or its licensors and may not be copied, reproduced, modified, distributed, sold, or used without written permission.
Customer’s order shall be deemed an acceptance of Brand It Graphix’s Terms & Conditions.
3. Order Acceptance and Reservations
All orders are subject to review and acceptance by Brand It Graphix. Receipt of an order confirmation, online checkout confirmation, quote, or payment does not guarantee acceptance of an order.
Brand It Graphix reserves the right to refuse, reject, cancel, or limit any order at any time, including but not limited to orders involving inaccurate pricing, unavailable inventory, incomplete artwork, inappropriate content, suspected fraud, intellectual property concerns, production limitations, unpaid balances, or customer-provided products that are unsuitable for decoration.
Brand It Graphix also reserves the right to correct errors in pricing, product descriptions, availability, artwork details, shipping charges, taxes, or other order information. If a correction materially affects your order, Brand It Graphix will contact you with available options, which may include approving the correction, modifying the order, substituting a product, or canceling the order for an applicable refund.
4. Product Information, Pricing, and Availability
Brand It Graphix makes reasonable efforts to display accurate product descriptions, colors, sizes, images, pricing, availability, and customization options. However, product images and colors may vary due to monitor settings, supplier changes, manufacturer variations, product dye lots, materials, print methods, thread colors, ink colors, lighting, or other production factors.
Prices and availability are subject to change without notice. Products may be discontinued, substituted, delayed, or unavailable due to supplier inventory changes or circumstances outside Brand It Graphix’s control.
5. Sales Tax and Fees
Applicable sales tax, shipping charges, installation fees, setup fees, artwork fees, digitizing fees, rush fees, or other charges may be added to your order at checkout, on an invoice, or during the quote approval process.
Customer is responsible for all applicable taxes, fees, duties, and charges associated with the order unless a valid tax exemption certificate is provided to and accepted by Brand It Graphix before the order is processed.
6. Payment and Credit Card Terms
Payment is due at the time of order unless Brand It Graphix has approved other payment terms in writing. Orders may not move into production until payment, deposit, purchase order, or another approved payment arrangement has been received.
If Customer’s credit card or payment method is declined, Brand It Graphix will not be obligated to process or produce the order.
If an order is shipped, delivered, released, or produced before payment is completed and Customer’s account becomes delinquent, Customer agrees to pay the outstanding balance, together with any applicable late fees, finance charges, collection costs, returned payment fees, chargeback costs, attorneys’ fees, court costs, and other expenses incurred by Brand It Graphix to collect the unpaid amount, to the fullest extent permitted by law.
Unless otherwise stated in writing, delinquent balances may be subject to a monthly finance charge of two percent (2%) or the maximum amount permitted by law, whichever is less.
Brand It Graphix may require advance payment for future purchases if an account becomes past due, has a history of declined payments, or is otherwise deemed a credit risk.
7. Artwork, Logos, Designs, and Customer-Submitted Content
Customer is solely responsible for all artwork, logos, trademarks, trade names, slogans, names, images, files, designs, copy, photographs, and other content submitted to Brand It Graphix.
By submitting artwork or other content, Customer represents and warrants that Customer owns the content or has received all required rights, licenses, permissions, releases, and approvals for Brand It Graphix to use the content for the requested order.
Customer agrees not to submit content that is unlawful, infringing, defamatory, obscene, hateful, threatening, misleading, scandalous, or otherwise inappropriate. Brand It Graphix reserves the right to refuse any order or artwork at its discretion.
Customer agrees to defend, indemnify, and hold harmless Brand It Graphix and its owners, employees, representatives, affiliates, contractors, vendors, and suppliers from and against any claims, damages, losses, liabilities, costs, expenses, attorneys’ fees, or demands arising out of or related to customer-submitted artwork, intellectual property claims, trademark claims, copyright claims, privacy claims, publicity rights claims, or other alleged violations of third-party rights.
8. Artwork Proofs and Customer Approval
For custom orders, Brand It Graphix may provide artwork proofs, mockups, digital previews, samples, or other approval materials. Proofs are intended to confirm general design appearance, spelling, layout, product style, imprint location, color, size, quantity, and production details.
Customer is responsible for carefully reviewing all proofs before approval. This includes, but is not limited to, spelling, grammar, names, phone numbers, addresses, dates, logos, colors, garment styles, sizes, quantities, placement, and all other order details.
Once Customer approves a proof, Customer accepts responsibility for the approved design and order details. Brand It Graphix is not responsible for errors, omissions, or changes requested after approval.
Changes requested after proof approval may result in additional charges, production delays, or may not be possible once production has begun.
9. AI-Generated Artwork
Customer understands and agrees that AI-generated artwork may not be accepted or used as print-ready artwork files for production.
AI-generated files often contain limitations that may affect print quality, including but not limited to low resolution, distorted details, inaccurate text, unclear lines, embedded artifacts, limited scalability, color inconsistencies, and file formatting issues. For this reason, Brand It Graphix may require AI-generated artwork to be recreated, redrawn, vectorized, edited, or otherwise prepared by Brand It Graphix before it can be used for printing, embroidery, direct-to-print, laser, engraving, signage, promotional products, or any other production method.
Additional artwork, design, recreation, vectorization, setup, or production-preparation fees may apply. Brand It Graphix reserves the right to reject any AI-generated artwork that does not meet production requirements or that Brand It Graphix determines, in its sole discretion, is unsuitable for print-ready use.
Customer is responsible for ensuring that any submitted artwork, including AI-generated artwork, does not infringe on any copyright, trademark, publicity right, privacy right, or other intellectual property or legal right of any third party.
10. Color Matching and Production Variations
Brand It Graphix will make reasonable efforts to match requested colors, thread colors, ink colors, material colors, and design placement. However, exact color matching is not guaranteed unless expressly agreed to in writing.
Customer understands that variations may occur due to product material, garment texture, dye lots, supplier changes, screen display differences, embroidery thread, ink, toner, laser settings, heat application, curing, pressure, coating, fabric content, or other production factors.
Minor variations in color, size, texture, placement, stitching, alignment, finish, or appearance are normal in custom production and do not constitute defects.
11. Production Times
Production times are estimates and are not guaranteed unless expressly confirmed in writing by Brand It Graphix.
Production does not begin until all required information, artwork, proof approvals, customer-owned products, and payment have been received.
Production timelines may be affected by order size, artwork delays, approval delays, product availability, supplier delays, equipment issues, shipping carrier delays, weather, holidays, rush periods, or other circumstances outside Brand It Graphix’s control.
If Customer has a required in-hand date, Customer must notify Brand It Graphix before placing the order. Brand It Graphix will make reasonable efforts to meet requested deadlines, but does not guarantee completion, shipping, or delivery dates unless specifically agreed in writing.
12. Shipping and Delivery
Brand It Graphix may arrange shipping with a carrier on Customer’s behalf. Customer is responsible for all shipping, handling, delivery, insurance, and related charges unless otherwise agreed in writing.
Shipping and delivery dates are estimates only. Brand It Graphix is not responsible for shipping carrier delays, loss, damage, incorrect addresses, missed deliveries, weather delays, customs delays, or other events occurring after the order has been released to the shipping carrier.
Risk of loss passes to Customer when the order is delivered to the shipping carrier or otherwise made available for pickup, unless otherwise required by applicable law or agreed in writing.
Customer is responsible for providing accurate shipping and delivery information. Additional charges may apply for address corrections, re-shipments, returned packages, missed deliveries, expedited shipping, or special handling.
13. Local Pickup Orders
For local pickup orders, Brand It Graphix will notify Customer when the order is ready. Customer is responsible for picking up the order within a reasonable time and inspecting the order promptly.
Orders not picked up within 14 days after notification may be subject to storage fees or other handling fees. Brand It Graphix is not responsible for items left unclaimed for more than 30 days after pickup notification, to the fullest extent permitted by law.
14. Returns, Claims, and Replacements
Due to the custom nature of Brand It Graphix products and services, no returns, exchanges, or refunds are available once an order has been processed, produced, customized, decorated, printed, embroidered, engraved, shipped, delivered, or made available for pickup, except as determined by Brand It Graphix in cases of verified production error.
Any claims for defects, damages, shortages, or incorrect items must be made in writing within two (2) business days after receipt of the merchandise. Claims must include the order number, a description of the issue, and clear photos when applicable.
Brand It Graphix will replace, repair, reprint, refund, or otherwise resolve only those orders that Brand It Graphix determines were processed incorrectly or contain a verified production error caused by Brand It Graphix.
Replacement or correction may require return of the affected merchandise. Brand It Graphix will not replace or refund an order if Brand It Graphix determines that the product was misused, mishandled, washed, worn, altered, improperly stored, damaged after receipt, used in part, or otherwise affected by Customer or a third party.
15. Cancellations and Refunds
Cancellation requests must be submitted as soon as possible. Because custom orders often move quickly into artwork preparation, product sourcing, setup, or production, cancellation may not be available once an order has been processed.
Brand It Graphix will not refund orders that have already been shipped, completed, produced, customized, decorated, printed, embroidered, engraved, or canceled after processing has begun.
If a cancellation is approved, Customer may remain responsible for any costs already incurred by Brand It Graphix, including but not limited to artwork fees, digitizing fees, setup fees, product costs, vendor fees, restocking fees, shipping charges, rush fees, and labor.
Refunds, when approved, will be issued via ACH.
16. Customer-Owned Products
Customer may request that Brand It Graphix decorate, embroider, direct-to-print, print, laser, engrave, heat press, apply vinyl, or otherwise perform production services on products supplied by Customer rather than products supplied by Brand It Graphix. These products are referred to as “Customer-Owned Products.”
Customer understands and agrees that Customer-Owned Products may vary in quality, material, construction, coating, finish, dye content, stitching, sizing, durability, compatibility, and suitability for decoration. Some products may not react predictably to embroidery, direct-to-print, laser, engraving, heat, pressure, ink, thread, adhesive, curing, washing, handling, or other production methods.
By providing Customer-Owned Products, Customer accepts all risk associated with decorating, printing, embroidering, lasering, engraving, altering, handling, testing, or otherwise processing those products.
Brand It Graphix is not responsible for damage to Customer-Owned Products that may occur during setup, testing, production, decoration, embroidery, direct-to-print, printing, laser processing, engraving, heat pressing, finishing, packaging, storage, or handling. This includes, but is not limited to, scorching, melting, discoloration, shrinking, stretching, tearing, puckering, thread pulls, misalignment, adhesive failure, print failure, laser marks, coating reactions, material failure, product malfunction, or any other damage or defect.
Customer understands that production errors, equipment issues, material incompatibility, and unavoidable spoilage may occur even when Brand It Graphix uses reasonable care.
Brand It Graphix does not guarantee the outcome of production on Customer-Owned Products and is not responsible for replacing, reimbursing, repairing, or refunding Customer-Owned Products unless Brand It Graphix expressly agrees in writing before production begins.
Customer is encouraged to provide extra items for testing, setup, and possible spoilage. If Customer does not provide extra items, Customer understands that the final completed quantity may be reduced if damage, testing loss, or production spoilage occurs.
17. Product Care
Customer is responsible for following all product care instructions. Decorated, printed, embroidered, engraved, or laser-processed products may require special care.
Brand It Graphix is not responsible for damage caused by improper washing, drying, ironing, dry cleaning, chemicals, bleach, abrasion, excessive heat, improper storage, misuse, normal wear and tear, or failure to follow care instructions.
Unless otherwise instructed, decorated apparel should be washed inside out in cold water, without bleach, and dried on low heat or air-dried. Do not iron directly over printed, decorated, vinyl, heat-applied, or embroidered areas.
18. Warranty Disclaimer
Brand It Graphix does not make any express warranty except as specifically stated in writing.
To the fullest extent permitted by law, Brand It Graphix disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and suitability for any specific use.
Brand It Graphix may, at its discretion, replace defective products, correct production errors, issue store credit, or refund the purchase price of the affected product or service. Any such remedy shall be determined by Brand It Graphix and shall not create any additional warranty or obligation.
Some limitations may not apply where prohibited by law.
19. Limitation of Liability
To the fullest extent permitted by law, Brand It Graphix shall not be liable in contract, tort, negligence, strict liability, warranty, or otherwise for any indirect, incidental, consequential, special, exemplary, punitive, economic, or lost-profit damages arising out of or related to the website, products, services, orders, production delays, shipping delays, artwork issues, customer-submitted content, customer-owned products, or Brand It Graphix’s performance or nonperformance.
To the fullest extent permitted by law, Brand It Graphix’s total liability for any claim shall not exceed the amount paid by Customer for the specific product or service giving rise to the claim.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by applicable law.
20. Indemnification
Customer agrees to defend, indemnify, and hold harmless Brand It Graphix and its owners, employees, representatives, affiliates, contractors, vendors, and suppliers from and against any claims, demands, damages, losses, liabilities, costs, expenses, attorneys’ fees, or proceedings arising out of or related to:
• Customer’s breach of these Terms;
• Customer’s misuse of the website;
• Customer-submitted artwork, logos, files, or content;
• Alleged or actual copyright, trademark, service mark, trade dress, patent, privacy, publicity, or other rights violations;
• Customer-Owned Products;
• Inaccurate order information supplied by Customer;
• Customer’s violation of applicable law; or
• Claims that the work requested by Customer is scandalous, unlawful, defamatory, infringing, misleading, or invades any person’s rights.
21. Intellectual Property and Ownership of Production Files
Unless otherwise agreed in writing, Customer is purchasing finished products or services only.
If the Customer requests and pays Brand It Graphix specifically for custom artwork, design services, logo creation, layout design, or other artwork development, Brand It Graphix will provide the Customer with the final artwork files associated with the paid artwork. Upon full payment, Customer may use, copy, reproduce, distribute, and modify those final artwork files for Customer’s own business or personal purposes.
Brand It Graphix may retain copies of the artwork, designs, layouts, mockups, and related files for its records, portfolio, future reorders, and internal business use.
Unless expressly included in the paid artwork package or agreed to in writing, Brand It Graphix is not required to provide preliminary concepts, rejected designs, working drafts, internal notes, vendor files, software-specific working files, embroidery digitizing files, print production files, screens, templates, or other internal production materials.
Customer may not copy, reproduce, distribute, modify, sell, or use Brand It Graphix’s website materials, templates, proprietary tools, internal production materials, or other Brand It Graphix-owned content without written permission.
22. Use of Completed Work for Marketing
Unless Customer notifies Brand It Graphix in writing before placing an order, Customer grants Brand It Graphix permission to photograph, display, and share completed products, designs, and project examples for portfolio, website, social media, advertising, and promotional purposes.
Brand It Graphix will make reasonable efforts not to disclose confidential or sensitive information when showcasing completed work.
23. Website Use
Customer agrees not to misuse the website or the e-commerce platform. Prohibited activity includes, but is not limited to, attempting unauthorized access, interfering with website security, introducing viruses or harmful code, submitting fraudulent orders, impersonating another person, scraping content, copying website materials without permission, or using the website for unlawful purposes.
Brand It Graphix may suspend or terminate access to the website, ecommerce store, or user account if Customer violates these Terms or engages in fraudulent, abusive, or unlawful conduct.
24. Privacy
Brand It Graphix collects and uses customer information as described in its Privacy Policy. By using the website or placing an order, Customer agrees to the collection and use of information in accordance with the Privacy Policy.
Customer is responsible for ensuring that all personal information submitted to Brand It Graphix is accurate and provided with proper authorization.
25. Third-Party Vendors, Platforms, and Carriers
Brand It Graphix may use third-party suppliers, manufacturers, decorators, payment processors, shipping carriers, ecommerce platforms, software providers, or other vendors to fulfill orders and provide services.
Brand It Graphix is not responsible for third-party delays, outages, discontinued products, inventory shortages, carrier delays, payment processor issues, or other third-party service interruptions outside Brand It Graphix’s reasonable control.
Use of third-party services may also be subject to the terms, policies, and privacy practices of those third parties.
26. Governing Law and Venue
These Terms and any dispute arising out of or related to the website, products, services, orders, or transactions with Brand It Graphix shall be governed by the laws of the State of Texas and applicable federal law.
Unless otherwise required by applicable law, any legal action arising out of or related to these Terms, the website, products, services, or orders shall be brought in the state or federal courts located in the Texas County where Brand It Graphix maintains its principal place of business. Customer consents to the personal jurisdiction and venue of those courts.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
28. Entire Agreement
These Terms, together with any applicable quote, invoice, order confirmation, proof approval, Privacy Policy, shipping policy, return policy, or written agreement between Customer and Brand It Graphix, constitute the entire agreement between Customer and Brand It Graphix regarding the applicable order, transaction, or website use.
29. Contact Information
For questions about these Terms, orders, products, or services, please contact:
Brand It Graphix
2507 Becker Dr., Brenham, Tx. 77833
979-530-9650
BrandItGraphix.com
